Front Office Administrator

We are seeking a dedicated Front Office Administrator to join our team at The Mark Men’s Health. In this role, you will be the face of our clinic and a key contributor to the overall patient experience. We place a high value on exceptional customer service, and your ability to create a warm, professional, and welcoming environment will set the tone for every patient interaction. You’ll play a vital role in ensuring the smooth operation of the front office

Front Office & Administrative Responsibilities:

• Serve as the first point of contact for patients—greet visitors warmly and ensure a professional, welcoming experience.

• Answer and direct phone calls in a courteous and efficient manner, providing helpful and accurate information.

• Manage patient check-ins and check-outs, including verifying and updating personal information, obtaining necessary signatures, and ensuring a smooth and friendly process.

• Coordinate appointment scheduling to optimize provider availability while avoiding conflicts.

• Perform general administrative tasks such as filing, scanning, and entering data into patient management systems.

• Maintain and update front office policies and procedures to ensure efficiency and consistency.

• Monitor office supplies and inventory to ensure availability of materials needed for daily operations.

• Proactively identify opportunities to streamline administrative workflows and support overall clinic operations.

• Maintain confidentiality of sensitive information and ensure strict compliance with HIPAA privacy and security regulations.

• Support a culture of outstanding customer service and patient-centered care at all times.

*The company reserves the right to add or change duties at any time.

Requirements:

• Previous experience in a front office, receptionist, or administrative support role, preferably in a healthcare setting.

• Strong customer service orientation with excellent communication and interpersonal skills.

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and comfort with learning new software systems.

• Strong organizational skills with the ability to multitask, prioritize, and remain detail-oriented in a fast-paced environment.

• Professional and clean demeanor, reliable, and a collaborative mindset.

• Ability to work independently while also contributing to a team-based environment.

• Commitment to maintaining confidentiality and handling sensitive information with care.

Why Join Us?

At The Mark Men’s Health, we believe in creating a supportive and enriching environment for both our patients and our team members. We prioritize personal growth not only for our clients but also for our staff. By fostering a culture of team building and creating a workplace that people enjoy coming to every day, we offer a unique opportunity to:

• Make a Tangible Difference: Impact patients’ lives through focused, personalized care that enhances their overall experience and well-being.

• Build Lasting Relationships: Engage with patients in a supportive, community-focused atmosphere, fostering meaningful connections.

• Develop Professionally: Grow your skills and knowledge in the evolving fields of TRT and weight management, staying at the forefront of industry advancements.

• Champion Our Brand: Be an ambassador for The Mark, helping us grow and distinguish our brand in the industry. As the business expands, you’ll have opportunities to create new pathways for your career growth and development.

Join us and be part of a team that values health, wellness, and making a real difference in people’s lives.